Back to Blueprints
📧Linearv1.0.0

Customer Inquiry Draft Agent

Drafts professional replies to customer inquiries arriving in your inbox.

customer-serviceemailreply-drafting
Free
Downloads as customer-inquiry-draft-agent-tact.md
Sign in to Download

About This Blueprint

A linear agent that monitors incoming customer emails, analyses the inquiry context, and drafts professional responses following your brand voice and reply templates.

What's Inside

TACT Overview
Trigger
What starts the agent?
T

A new customer inquiry email arrives in your inbox

Agent
Who does the work?
A

Customer Inquiry Draft Agent

This agent reads new customer inquiry emails and drafts clear, helpful, and professional replies. It ensures responses are accurate, polite, and consistent with your company’s customer service standards.

Connectors
Where does it get data?
C
  • New customer inquiry emails
  • Previous email thread (context)
  • Company reply templates or policies
  • Customer contact details
Tools
What actions does it take?
T
  • Read new incoming email
  • Retrieve previous thread messages
  • Access company templates/policies
  • Save draft reply
  • Notify human agent of draft ready
Agent Manifest
Machine-Readable Specification
DESCRIPTION
The agent's job description
Drafts professional replies to customer inquiry emails, ensuring clarity, accuracy, and adherence to company tone. Saves drafts for human review before sending. Activated by new incoming messages in the customer service inbox.
RULES
Code of conduct & guardrails
4 rule categories with 3 critical guardrails
SKILLS
Core competencies & connectors
5 skills: Read New Inquiry Email, Retrieve Thread Context, Access Reply Templates, Draft Reply, Save Draft and Notify
WORKFLOW
Standard operating procedure
6-step workflow with 3 checkpoints and error handling
Self-Building Blueprint

This blueprint includes embedded BUILD INSTRUCTIONS that any AI coding agent can follow. Drop the .mdfile into your workspace, type "build this agent", and your AI platform scaffolds the entire agent folder structure automatically.

Claude CoworkGoogle AntigravityGoogle Workspace StudioMicrosoft Copilot Studio
Sign in to Download