Customer Inquiries Answered Without Copy-Pasting
Reads incoming customer emails, classifies inquiry type and urgency, searches knowledge base, and drafts professional replies for human review.
customer-inquiry-draft-agent.mdAbout This Blueprint
Designed for Copilot Studio with Power Automate. Classifies inquiry type and urgency, searches SharePoint knowledge base and email history, and drafts professional replies. Includes JSON schema for Copilot Studio configuration.
What's Inside
A new customer email arrives in the support inbox
This agent is designed for Microsoft Copilot Studio with Power Automate. When a new email arrives in the designated support inbox (via Outlook "When a new email arrives (V3)" trigger), the agent reads the inquiry, searches the company's response guidelines and past email history for context, drafts a professional reply, and saves it as an Outlook draft with a category label for the support team to review and send.
Customer Inquiry Draft Agent
This agent reads incoming customer emails, classifies the inquiry type, searches knowledge base articles and past email history for relevant context, and drafts a professional, on-brand reply. The draft is saved to the support team member's Outlook drafts with a category label indicating the inquiry type and urgency.
- Incoming customer emails
- Response guidelines & templates
- Past email history with sender
- Product documentation & FAQs
- Previous similar inquiries
- Read incoming email
- Search knowledge base
- Search past emails
- Create draft reply
- Add category/label
This blueprint is designed for Microsoft Copilot Studio with Power Automate. Use the JSON schema and step-by-step guide included in the blueprint to build your agent directly inside Copilot Studio.
Want this agent on Antigravity, Claude Cowork, or another platform? Let us know — we prioritise based on demand.
Frequently Asked Questions
What platform does the Customer Inquiry Draft Agent run on?
This blueprint is designed exclusively for Microsoft Copilot Studio with Power Automate. It uses the Outlook "When a new email arrives (V3)" trigger and SharePoint knowledge base integration.
Does the agent send replies automatically?
No. The agent drafts replies and saves them to Outlook as drafts with a category label (e.g., "Technical Support - HIGH"). A human team member must review and approve every response before sending.
How does the agent classify customer inquiries?
Each email is classified by type (Product Question, Technical Support, Billing/Account, Complaint, General Inquiry, or Spam) and urgency level (HIGH, MEDIUM, LOW). Spam emails are labelled but do not receive a draft reply.
Can the agent search past email history?
Yes. The agent searches past email correspondence with the sender using Outlook "Get emails (V3)" to understand relationship context and reference how similar inquiries were previously resolved.
Is the Customer Inquiry Draft Agent free?
Yes, the blueprint is currently free to download during the TACT launch period (free until mid-Q2 2026). It normally retails for $4.99.